Increasing productivity and well-being through conflict resolution Find out how
 
 
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Example Workshop

Mediation Skills: One Day Introductory Course

09.00 - 09.30              Arrival and Coffee

09.30 - 09.45              Introductions (using listening skills)

09.45 - 10.15              What is Conflict? (lecture)

10.15 - 10.45              What is Mediation? (lecture)

10.45 - 11.00              Questions and Clarifications

11.00 - 11.15              Coffee Break

11.15 - 12.15              Introduction to Ideas and Techniques

  • Interpersonal skills
  • Experiential work- using interpersonal skills

12.30 - 13.30             Lunch Break

13.30 - 14.00             Questions and Clarifications

14.00 - 15.00             First mock mediation

  • Experiential group work
  • Feedback and plenary

15.00 - 16.00              Second mock mediation

  • Experiential group work

  • Feedback and plenary
16.00 - 16.30              Closing Questions
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